Refund Policy

Westila Private Limited - Refund Policy

Last Updated: 08-11-2023

Welcome to Westila, an online platform for purchasing high-quality clothing and accessories. Your satisfaction is our priority, and we want to ensure a transparent and fair refund process. This Refund Policy outlines the terms under which refunds are provided for purchases made on our website.

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 2 days of receiving the item. We will provide instructions on returning the product for a refund or replacement.

  • Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving the item. We will arrange for the correct item to be sent to you or provide a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team at Email: & Call : +919773650600. within the specified timeframe mentioned above.

  • Provide Information: Provide details about your order, including your order number, the item you wish to return, and the reason for the return.

  • Follow Instructions: Follow any instructions provided by our customer support team regarding the return process.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

  • Late or Missing Refunds: If you haven't received a refund after the specified timeframe, please contact your bank or credit card company. If the issue persists, contact us at Email: & Call : +919773650600..

4. Non-Refundable Items

Certain items are non-refundable, including

  1. Customized or Personalized Items:

    • Products that have been customized or personalized according to the customer's specifications.
  2. Clearance or Final Sale Items:

    • Items marked as clearance or final sale, where customers are explicitly notified that these items are non-returnable.
  3. Undergarments and Swimwear:

    • Due to hygiene reasons, undergarments (such as underwear and bras) and swimwear may be non-refundable.
  4. Promotional Items:

    • Items received as part of a promotional offer or gift with purchase.
  5. Items Without Original Packaging or Tags:

    • Products that are returned without their original packaging or tags may be subject to a restocking fee or considered non-refundable.
  6. Perishable or Consumable Items:

    • Clothing items treated with special coatings or chemicals that may wear off over time and cannot be returned.
  7. Damaged Items Due to Customer Negligence:

    • Items that have been damaged due to customer mishandling or negligence.
  8. Used or Altered Items:

    • Clothing that has been worn, washed, or altered by the customer may be non-refundable.


5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at Email: & Call : +919773650600.

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