Shipping Policy
At Westila, we are committed to delivering your orders in a timely and efficient manner. Our Shipping Policy outlines the terms and conditions for shipping and delivery of our products. Please review the following information to understand how we handle shipping and what you can expect when you place an order with us.
Once the order is shipped from the warehouse, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product, then he or she can raise the return request.
The tentative delivery period varies from 3-5 days. However, the actual delivery time may vary due to unexpected circumstances.
1.Shipping Destinations
Shipping: We offer shipping to all states and territories within Pan India.
- Shipping Methods and Costs
Standard Shipping: Our standard shipping service is available for all orders. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Estimated delivery times for standard shipping range from 3 to 5 business days
Expedited Shipping: We offer expedited shipping for customers who need their orders delivered faster. Additional charges apply, and estimated delivery times for expedited shipping range from 2 to 3 business days.
Free Shipping: Westila may offer free standard shipping on orders over a certain amount. Free shipping promotions are subject to terms and conditions, and the offer will be displayed at checkout if applicable.
- Order Processing
Processing Time: Orders are processed within 1 to 2 business days after payment is received. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.
Order Confirmation: Once your order has been placed, you will receive an email confirmation with your order details. You will receive another email with tracking information once your order has been shipped.
- Delivery Times
Estimated Delivery: Delivery times vary based on the shipping method selected and the destination of your order. Estimated delivery times are provided during checkout, but please note that these are estimates only and not guaranteed.
Delays: While we strive to meet our delivery estimates, delays can occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. Westila is not responsible for any delays caused by the shipping carrier or external factors.
- Tracking Your Order
Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Lost or Missing Packages: If your package does not arrive within the estimated delivery time or if the tracking information indicates that it has been delivered but you have not received it, please contact our customer service team immediately. We will work with the carrier to locate your package or initiate a claim if necessary.
- Address and Shipping Information
Accuracy: It is your responsibility to provide accurate shipping information at the time of purchase. Please double-check your shipping address and contact information to ensure your order is delivered correctly.
Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate address changes before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.
Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package, we will notify you and arrange for re-shipment at your expense or issue a refund for the product, excluding shipping costs.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We may request photos of the damaged item to process a replacement or refund.
- Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us at:
Westila Customer Service
Email: info@westila.com
We appreciate your business and strive to ensure that your shopping experience with Westila is seamless and satisfying. Thank you for choosing Westila!